Controlling - Class 12 Business Studies - Chapter 8 - Notes, NCERT Solutions & Extra Questions
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Extra Questions - Controlling | NCERT | Business Studies | Class 12
Rules make sure that everyone will behave in a particular manner.
A) True
B) False
The correct answer is A) True.
Rules provide guidelines on how to behave within a society. By establishing and adhering to these rules, we can anticipate that everyone will behave in a consistent and predictable manner.
In KCF Ltd, a food joint, it is being observed that sales are declining day by day as the company is not able to produce products to the satisfaction of customers. Would it be effective if the company imposes a control system?
Implementing a control system in KCF Ltd. might be challenging, particularly because certain aspects of business operations, like customer satisfaction, are inherently difficult to quantify with measurable standards. Key factors such as employee morale and job satisfaction also fall into this hard-to-measure category.
However, by establishing a customer feedback mechanism, the manager can gather valuable data on various service aspects, such as food quality, service time, service quality, and the attitude of the staff. Such feedback is crucial as it provides direct insights into areas where improvements are needed.
Therefore, while a control system focused solely on numeric targets might be limited, integrating a feedback-driven approach can significantly enhance understanding and addressing customer needs. This, in turn, could potentially improve customer satisfaction and help counteract declining sales.
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